PRIVACY POLICY
SPRINGTIME – VIETNAMESE COFFEE EXPORTER
Last Updated: [24/09/2026]
1. Introduction
Welcome to SpringTime.
SpringTime, operated by CÔNG TY TNHH TM DV SX SPRING TIME, is a Vietnamese coffee supplier and exporter serving international coffee importers, distributors, coffee roasters, manufacturers, and business partners.
We respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, protect, and disclose your personal information when you visit our website, contact us, communicate with our representatives, or submit an inquiry through our Facebook and Instagram advertising forms.
It also explains your rights regarding your personal information and how you can contact us about privacy-related matters.
By submitting your information, you acknowledge that you have been provided with this Privacy Policy.
Please read this Privacy Policy carefully to understand how your personal information may be processed.
2. Information We Collect
When you contact SpringTime or submit an inquiry through our website, Facebook Lead Forms, Instagram, email, WhatsApp, or other communication channels, we may collect the following information:
2.1. Personal and Contact Information
- Full name
- Company name
- Business email address
- Phone number or WhatsApp number
- Country or region
- Business type and industry
- Job title or business position, where provided
2.2. Business Inquiry Information
- Coffee products of interest
- Estimated purchase quantity
- Product specifications and purchasing requirements
- Intended import destination
- Preferred shipping or delivery arrangements
- Other information you voluntarily provide in your inquiry
2.3. Website and Technical Information
When you visit our website, we may collect certain technical information, where the relevant technologies are enabled, including:
- IP address
- Browser type and device information
- Website usage information
- Pages visited and interactions with website content
- Cookies and similar tracking information
We seek to collect only the information reasonably necessary for the purposes described in this Privacy Policy.
3. How We Use Your Information
SpringTime may use the personal information you provide for the following purposes:
3.1. Responding to Business Inquiries
To contact you regarding your coffee import inquiry, answer your questions, understand your purchasing requirements, and provide relevant product information.
3.2. Providing Product Information and Quotations
To send you coffee product catalogs, technical specifications, pricing information, commercial quotations, and other information requested by you.
3.3. Business Communication
To communicate with you regarding potential orders, product availability, export procedures, shipping arrangements, payment terms, and other business-related matters.
3.4. Managing Business Relationships
To maintain records of business inquiries, manage ongoing communications, coordinate potential transactions, and support our relationships with customers and business partners.
3.5. Improving Our Products and Services
To better understand customer requirements and improve our products, website, customer service, and business communication.
3.6. Marketing Communications
Where permitted by applicable law and where any required consent has been obtained, we may send you information about new products, company updates, relevant business opportunities, and promotional activities.
You may opt out of promotional communications at any time by contacting us or using the unsubscribe instructions provided in such communications.
Submitting a product inquiry does not automatically constitute consent to receive unrelated promotional messages.
3.7. Legal and Regulatory Compliance
To comply with applicable legal obligations, respond to lawful requests from competent authorities, and protect our legitimate business interests and legal rights.
4. Legal Basis for Processing Personal Information
SpringTime processes personal information in accordance with applicable data protection requirements.
Where applicable laws require a specific legal basis for processing personal information, the relevant basis may include:
- Taking steps at your request before entering into a business contract.
- Performing a contract with you or your organization.
- Complying with applicable legal obligations.
- Pursuing legitimate business interests where permitted by law and not overridden by your rights.
- Obtaining your consent where consent is required, including for certain marketing activities.
The applicable legal basis depends on the type of information collected, the purpose of processing, and the relevant jurisdiction.
Where consent is required, we will seek to obtain it in accordance with applicable legal requirements.
5. Sharing Your Information
SpringTime may share your personal information with authorized employees, service providers, and relevant business partners when reasonably necessary to respond to your inquiry, provide our services, or fulfill our legal obligations.
These recipients may include:
5.1. Authorized SpringTime Personnel
Employees and representatives responsible for sales, export operations, customer service, and business development.
5.2. Technology and Communication Service Providers
Providers of customer relationship management systems, email services, website hosting, cloud storage, and other business communication tools used by SpringTime.
5.3. Advertising and Lead Management Platforms
Advertising and lead generation platforms, including Meta, and authorized service providers supporting our advertising and customer inquiry management activities.
5.4. Logistics and Business Partners
Shipping companies, logistics providers, and other relevant business partners when necessary to fulfill your specific business request or an agreed commercial transaction.
5.5. Legal and Regulatory Authorities
Competent authorities when disclosure is required by applicable law or a valid legal request.
We take reasonable steps to ensure that personal information shared with service providers is handled appropriately and protected against unauthorized use or disclosure.
We do not disclose your personal information to unrelated third parties for their independent marketing purposes without an appropriate legal basis.
6. Facebook and Instagram Lead Forms
SpringTime uses Facebook and Instagram advertising services to connect with potential customers, international coffee importers, distributors, coffee roasters, manufacturers, and business partners.
When you submit an inquiry through a SpringTime advertisement on Facebook or Instagram, the information you provide may be collected through Meta’s lead generation services and made available to SpringTime.
This information may include:
- Full name
- Company name
- Business email address
- Phone number or WhatsApp number
- Country or region
- Business type
- Coffee products of interest
- Estimated purchase quantity
- Other information voluntarily submitted through the inquiry form
SpringTime uses this information to respond to your inquiry, understand your purchasing requirements, provide product information and quotations, and communicate with you regarding potential business cooperation.
We may contact you using the contact details you provide, including by email, telephone, or WhatsApp, for purposes related to your inquiry.
Your use of Facebook and Instagram is also subject to Meta’s own privacy policies and applicable terms.
For more information about Meta’s data practices, please visit:
https://www.facebook.com/privacy/policy/
7. Data Storage and Retention
SpringTime retains personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy and to comply with applicable legal, contractual, and business obligations.
Business inquiry records are generally retained for [INSERT ACTUAL RETENTION PERIOD] after the last relevant business interaction, unless a different retention period is required or permitted by applicable law.
The retention period may vary depending on the type of information, the purpose for which it was collected, and any applicable legal or contractual requirements.
When personal information is no longer necessary for the purposes for which it was collected, we will take appropriate steps to delete, anonymize, or securely dispose of it in accordance with our data retention procedures and applicable legal requirements.
You may contact us to request further information about the retention of your personal information or to submit a deletion request, subject to applicable legal requirements.
8. Data Security
SpringTime recognizes the importance of protecting personal information against unauthorized access, disclosure, alteration, loss, or misuse.
We take appropriate technical and organizational measures designed to safeguard the personal information we collect and process.
These measures may include restricting access to authorized personnel, using appropriate access controls, and maintaining security practices relevant to our information systems and business operations.
Access to personal information is limited to employees, representatives, and service providers who require such information for legitimate business purposes.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
If you have concerns about the security of your personal information, please contact us using the contact details provided in Section 13.
9. International Data Transfers
SpringTime is based in Vietnam and serves international business customers.
As part of our business operations, your personal information may be accessed, stored, or processed in countries other than your country of residence, including Vietnam.
This may occur when we communicate with international customers, use third-party technology services, or work with business partners located in different jurisdictions.
Where international transfers of personal information are subject to applicable data protection requirements, SpringTime will take appropriate steps to comply with those requirements and implement relevant safeguards where necessary.
You may contact us for further information regarding the international processing or transfer of your personal information.
10. Your Privacy Rights
Subject to applicable data protection laws, you may have certain rights regarding your personal information.
Depending on the relevant jurisdiction and circumstances, these rights may include:
10.1. Right of Access
You may request information about the personal information we hold about you and how it is processed.
10.2. Right to Rectification
You may request correction of inaccurate or incomplete personal information.
10.3. Right to Erasure
You may request deletion of your personal information, subject to applicable legal and contractual requirements.
10.4. Right to Withdraw Consent
Where processing is based on your consent, you may withdraw that consent in accordance with applicable law.
Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
10.5. Right to Object or Restrict Processing
You may have the right to object to certain processing activities or request restrictions on the processing of your personal information.
10.6. Right to Data Portability
Where applicable, you may request a copy of your personal information in an appropriate format or request its transfer to another service provider.
10.7. Right to Opt Out of Marketing Communications
You may request that SpringTime stop sending you promotional communications at any time.
10.8. Right to Lodge a Complaint
Where applicable, you may have the right to lodge a complaint with a competent data protection authority.
To exercise your privacy rights, please contact us at:
We will review and respond to your request in accordance with applicable data protection requirements.
We may request additional information where reasonably necessary to verify your identity before processing certain privacy-related requests.
11. Cookies and Website Tracking
Our website may use cookies and similar technologies to support website functionality, improve user experience, understand website performance, and measure advertising effectiveness.
Depending on the technologies enabled on our website, these may include:
11.1. Essential Cookies
Cookies necessary for the operation and functionality of the website.
11.2. Analytics Cookies
Cookies used to understand how visitors interact with our website and help us improve website performance.
11.3. Advertising and Marketing Cookies
Cookies or similar technologies that may be used to measure advertising performance and support relevant marketing activities.
Where required by applicable law, we will provide appropriate information and obtain consent before using non-essential cookies or tracking technologies.
You may manage cookies through your browser settings or any cookie preference controls made available on our website.
Disabling certain cookies may affect the functionality or performance of some website features.
12. Changes to This Privacy Policy
SpringTime may update this Privacy Policy from time to time to reflect changes in our business operations, information processing practices, or applicable legal requirements.
Any updates will be published on this page with a revised “Last Updated” date.
Where required by applicable law, we will provide additional notice or obtain consent before making material changes to how we process your personal information.
We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.
13. Contact Information
If you have any questions about this Privacy Policy, how we handle your personal information, or wish to exercise your privacy rights, please contact us using the information below.
Company Name (Vietnamese Legal Name):
CÔNG TY TNHH TM DV SX SPRING TIME
Brand:
SpringTime
Business Address:
No. 4, Lu Gia Street, Ward 15, District 11, Ho Chi Minh City, Vietnam.
Hotline 1:
+84 90 947 7762 – Mr. Nam (CEO)
Hotline 2:
+84 962 965 736 – Mr. Quoc (CMO)
Email:
Website:
Country:
Vietnam
For privacy-related inquiries, requests to access, correct, or delete your personal information, or requests to withdraw your consent, please contact us at:
We will review and respond to your request in accordance with applicable data protection requirements.
© 2026 SpringTime. All rights reserved.